These sections are a starting point. Business-specific processes, dates and any legal requirements must be checked and finalised before real orders are accepted.
Your consumer rights
Nothing on this page limits the rights you may have under the Australian Consumer Law, including remedies for goods that fail to meet consumer guarantees.
Faulty, damaged or incorrectly supplied items
If a purchase arrives damaged, is faulty, or differs from what was described, contact us at [email protected]. Include your order reference and a description of the issue. We will assess it in line with applicable consumer law.
Change-of-mind returns
Our voluntary change-of-mind policy is still to be decided. We will publish the final conditions before accepting purchases.
Mystery books
The surprise element is part of the product, but it does not remove your legal rights if a product is faulty or not as described.
Return postage and timeframes
Return instructions, handling arrangements and timelines will be confirmed before the store launches.
Questions? Contact us.